“Thank you for seeing David last Monday morning and for fixing Ken’s hearing aid immediately. Ken is totally lost when he cannot hear and it is impossible to communicate with him. For you to take the time to see our son David, who did not have an appointment and then for you to fix the hearing aid immediately is so greatly appreciated. You are a credit to your profession. Again we thank you for caring and taking the time to help us”
~ Doris, Ken and David Richards